Confirmation of your reservation is necessary and is done via email (there is a corresponding confirmation link in the email you will receive as soon as you make the reservation) and must be made within the next 60 minutes, entering your credit card details. Check your email and confirm your reservation. Once you do will be sent a confirmation email again.
Full payment for your stay is required at check-in. Alternatively, we require a credit card print to secure payment at a later time during your stay. We accept only VISA & MASTERCARD. Travellers cheques, personal cheques or cash in foreign currencies are not accepted for payment.
Cancellations and changes must be done by email. We do not accept cancellations or reservation changes by telephone or in person. A confirmed reservation can be cancelled or changed until 3 full days prior scheduled arrival date (for example if you book for the 28th june you have until midnight italian time on the 20st of june to cancel without any charge). In case of non-arrival on the day (no-show) or cancellation (or change) less than 7 days and until 3 days before arrival , your credit card will be charged for the amount of the first night. This card charge is a penalty and not a payment, it is not possible to occupy the room. From the day of arrival, the reservation can not be cancelled or changed and full payment for the number of nights confirmed at the time of booking will be charged. Reservations made less than 3 days prior to arrival can not be cancelled or changed. When you checkout all the details of your credit card will be deleted.
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